Legal notice
# LEGAL NOTICE / LEGAL INFORMATION
**Website Name:** TheChocoMug
**Website URL:** https://thechocomug.com
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### 1. WEBSITE OPERATOR & CONTACT INFORMATION
This website is owned and operated by **[Your Company Name / Your Name]**.
- **Trading Name:** TheChocoMug
- **Registered Address / Operating Address:** 71-75 Shelton St, London, UK]
- **Customer Support Email:** info@thechocomug.com (or your actual support email)
- **Customer Support Hours:** Monday – Friday, 9:00 AM – 6:00 PM (GMT)
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### 2. HOSTING & TECHNICAL PROVIDER
This online store is hosted on Shopify Inc.
- **Provider:** Shopify International Ltd.
- **Address:** 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
- **Website:** https://www.shopify.com
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### 3. INTELLECTUAL PROPERTY RIGHTS
All content published and made available on this site is the property of **TheChocoMug** and the site's creators. This includes, but is not limited to:
- Logos, branding, trademarks, and trade dress
- Text, articles, descriptions, and taglines
- Custom graphics, illustrations, images, and videos
- Website design, layouts, themes, and underlying code
Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited without prior written consent from TheChocoMug.
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### 4. PRODUCT INFORMATION & DISCLAIMER
We make every reasonable effort to accurately display the colors, designs, and dimensions of our products on our store. However, due to variations in computer monitors, mobile screens, and ambient lighting, actual colors and finishes may vary slightly from what appears on your screen.
The information on this website is provided for general informational and shopping purposes only. While we endeavor to keep all product specifications, pricing, and availability up to date, we do not warrant that all descriptions or prices are free of clerical or technical errors. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
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### 5. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, TheChocoMug and its directors, employees, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- The use of or inability to use this website
- Any unauthorized access to or alteration of your transmissions or data
- Any statements or conduct of any third party on the service
- Personal use or handling of tea-light candles and fondue mugs not following common safety precautions (e.g., keeping lit candles out of reach of unattended children or pets).
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### 6. EXTERNAL LINKS
Our website may contain links to external third-party websites (such as courier tracking portals or social media networks like TikTok, Instagram, and Facebook). We do not control or endorse the content, policies, or practices of any third-party websites and assume no liability for them.
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### 7. ONLINE DISPUTE RESOLUTION (ODR) & CONSUMER COMPLAINTS
The European Commission provides an online dispute resolution platform for consumer disputes arising from online sales contracts:
https://ec.europa.eu/consumers/odr/
We are committed to resolving any consumer concerns directly, amicably, and promptly. If you have any inquiries, complaints, or feedback regarding your order or our services, please contact our dedicated support team first at:
**info@thechocomug.com**